Listening is a magnetic and strange thing, a creative force… When we are listened to …a little creative fountain inside us begins to spring up and cast up new thoughts and unexpected laughter and wisdom… Now this little creative fountain is in us all. It is the spirit, or the intelligence, or the imagination—whatever you want to call it. It is when people really listen to us, with quiet fascinated attention, that this fountain begins to work again, to accelerate in the most surprising way…